Frequently Asked Questions

We are located in Discovery Bay, St. Ann.

We recommend flying into Donald Sangster International Airport in Montego Bay as it is closer to the villa.

Villa Deluxe Vacation Homes requires a minimum stay of 3 nights year-round. Shorter stays may be available upon request. During the Christmas/New Year’s holiday period, the minimum stay is 7 nights or one week.

Our standard check-in time is at or after 3 pm, allowing sufficient time for our staff to prepare the villa for your arrival. Check-out time is at or before 11 am to accommodate the necessary cleaning and preparations for our next guests.

Our dedicated staff is committed to making your stay as comfortable and enjoyable as possible. They handle all aspects of grocery shopping and meal preparation, ensuring delicious and personalized dining experiences. The staff takes care of the cleanliness and maintenance of the villa and grounds, providing fresh towels and linens as needed. If you require personal laundry service, please inquire with your housekeeper, as there may be an additional charge. Our staff members are also knowledgeable and can provide valuable information about local attractions, arrange transportation services, and assist with any special requests you may have.

Approximately 60 days prior to your arrival, we will send you a preliminary grocery/menu planner. This planner will help you customize your dining preferences and select items for the staff to pre-stock, including your first night dinner, first breakfast, snacks, beverages, and bar items. We kindly request that you provide us with this information at least two weeks before your arrival. If anyone in your group has food allergies or special dietary needs, please inform us in advance so that the staff can accommodate your requirements. The staff will present you with a bill from the grocery store for the items you have selected. For the remainder of your stay, you can communicate directly with the staff for your meal requests, beverages, and other culinary needs.

No, you do not. Villa Deluxe Paradise Vacation Home only rents to one group at a time. We do not rent individual rooms, and we will never share the villa, amenities, or grounds with people outside of your rental group. You will have exclusive use of the entire property during your stay. $100 per day per person for food. And other food related FAQ.

To secure your reservation, a 30% deposit is required for dates in both the Low and High Seasons. The final payment is due 60 days prior to your arrival at the villa. We offer convenient payment options through our website, Zelle, and bank transfers.

Please note that the deposit is non-refundable in the event of a cancellation within 60 days prior to your scheduled arrival. It is important to make the final payment by the specified due date to ensure your reservation is confirmed.

If you have any further questions or need assistance with the payment process, feel free to reach out to us. We are here to help make your booking experience as smooth as possible.

Yes, we do accept credit cards. We accept MasterCard and Visa, but we do not accept American Express cards.

The final payment is due 30-60 days before the arrival date. For Thanksgiving, Christmas, and New Year bookings, the final payment is due 60 days prior to arrival. Please note that we do not allow outstanding balances to be paid upon arrival at the villa.

Yes, we do. Children aged 10 and older are included in the occupancy count. However, there is no additional charge for children aged 2 and under who are sharing a room with an adult.

Unfortunately, we do not hold dates for guests without a deposit. Villa Deluxe operates on a first-come, first-served basis.

For information regarding our cancellation policy, please visit our cancellation and refunds page.

We offer a variety of transportation options to make your stay as seamless and enjoyable as possible. Here’s an overview:

Option 1: Van & Driver Service

Perfect for groups seeking a stress-free, flexible travel solution, our Van & Driver service offers convenience and affordability, giving you the freedom to explore at your own pace:

Passenger Van with Driver: Enjoy a spacious 15-seater van with a professional driver and one full tank of gas for $300 per day. This comfortably accommodates 8-10 people with luggage.

Option 2: Round-Trip Airport Transfers

If you’re just looking for airport transfers, we’ve got you covered:

• From Sangster International Airport (Montego Bay) to the villa: $300 for up to 8 people with luggage.
• From Norman Manley International Airport (Kingston) to the villa: $800 for up to 8-10 people with luggage (including highway tolls).

Additional Service

• Vans with handicap lifts are available for guests with special needs.
• Handicap-accessible airport transfers can be arranged.
• Baby cribs, high chairs, and car seats are available for rent at an additional cost. Please let us know if you need more details.

We’re here to ensure your transportation is smooth and hassle-free. Don’t hesitate to reach out for more information or to arrange your transportation needs for a worry-free trip!

Villa Deluxe Paradise is a non-smoking villa. Smoking is permitted outside of the villa on the pool-side terrace, front veranda, and gardens. However, smoking or vaping is not allowed inside the villa or on the bedroom balconies at any time. We kindly request that you refrain from using our dishes as ashtrays, and ashtrays are provided for your convenience.

Guest laundry service is available at a cost of $25 per 10 lb load. Guests who have booked a stay of 7 days or more will receive one complimentary wash load. What security features do you have in place at the villa? Villa Deluxe is a secure property with several security measures in place. We have a gated entrance with an automatic gate, ensuring controlled access to the premises. Additionally, we subscribe to a professional security service for added peace of mind. Our villa is equipped with external security cameras to enhance the safety and surveillance of the property. We also have fire extinguishers and interconnected smoke detectors to ensure the safety of our guests.

Yes, our pool area is gated. As a family-friendly villa, we have implemented a gate to ensure the safety of children and to require parental supervision when accessing the pool.

The beach is approximately a 10-minute drive or a 15-20 minute walk from the villa. As our guests, you will have complimentary beach access through our membership to Puerto Seco Beach Park, which is considered the best beach in the area.